Computer Problems Network Isp

[REDCHEQHEN]

I had problems with my computer - took it computer shop to get sorted.

 

Now I have different problems

 

Internet connection keeps dropping out

 

 

Took it back to computer shop, who have tested it - used it on their internet and no problems - they did a speed test and it was 75Mbp download and I can't remember the upload - it was about 16Mbps I think

 

So he told me to do a speedtest when I got home - on my husband's laptop (wifi) and mine on the cable and on wifi

The test results are appalling - so what do I do next? Tackle my Internet provider

 

The tests results were:

Wifi Dowload speed - 14.8Mbps

Upload speed 0.92mbps

 

With the cable (which he said should be better)

Download - 1.66mbps

Upload - 0.90mbps

 

(incidentally I ordered a new ethernet cable before I did the tests in case it was faulty)

[Williedoo]

Cant help with the problem, but the shop must have fibre optic Broad Band at that speed.

[REDCHEQHEN]

Just been on a BT site that states my maximum downlaod is 15Mbps and maximum upload 1.00Mbps

 

Has anybody else tried testing their internet speed?

 

http://www.speedtest.net

[alex young]

Don't know anything about it but just used the link,12.40 and 0.39.

Just did retest now 16.67 and 1.10 varying all the time.

[greenlands]

Hi Sue,can't understand why the cable speed is lower than Wifi ?

BT engineer advised me to use this link for speed test,most give the same result.

 

http://www.thinkbroadband.com/speedtest.html

[REDCHEQHEN]

64 minutes to get through to customer services

 

Have been changing channels on the internet

 

under instruction

 

Was on Channel 1 and now on channel 9 (there were 13 to choose from)

I have changed channels before though

[greenlands]

Wish I had 14 Mb download speed,most of the village are on 2 or 3 ,luckily I got the engineer out for another prob.he said there are three lines coming onto the estate and I was on the slowest,now getting 7 Mb.

[THE FIFER]

click mto enlarge

 

[HOMER49]

Hi

Has taken BT about 6 weeks to sort mine and 4 engineers

download has always been 5.5 mbs to 6.0 mbs depending

on time of day

Flyer through door Infinity now in your area, telephoned

BT and asked what the extra cost would be £1.20 per month

for 20/22mbs and £34 for new hub

New hub fitted and email to say welcome to infinity

download speed under 6mbs at various times tested about 10 times

Spoke to BT AND YES HAD A LONG WAIT seems I had a line fault

1st engineer checked house you have 2 line faults

2nd engineer no line faults but you have batter on your line

3rd engineer there is still batter on this line

4th engineer there is a fault in your house

Turns out my phone line split for phone and computer coming into house

seems that's a no no

So now my phone line go's straight to computer first then a extension to phone

4th engineer said my download speed was 22mbs but testing myself 17mbs

Yip much better that 6mbs and what a difference in internet speed

Batter I am told is when 2 phone wire joints are too close

Cheers

Homer 49

[frank-123]

You want a fast Internet you must go fibre if they have it in your area.