REDCHEQHEN Posted December 18, 2015 Report Share Posted December 18, 2015 I had problems with my computer - took it computer shop to get sorted. Now I have different problems Internet connection keeps dropping out Took it back to computer shop, who have tested it - used it on their internet and no problems - they did a speed test and it was 75Mbp download and I can't remember the upload - it was about 16Mbps I think So he told me to do a speedtest when I got home - on my husband's laptop (wifi) and mine on the cable and on wifiThe test results are appalling - so what do I do next? Tackle my Internet provider The tests results were: Wifi Dowload speed - 14.8MbpsUpload speed 0.92mbps With the cable (which he said should be better) Download - 1.66mbps Upload - 0.90mbps (incidentally I ordered a new ethernet cable before I did the tests in case it was faulty) Quote Link to comment Share on other sites More sharing options...
Williedoo Posted December 18, 2015 Report Share Posted December 18, 2015 Cant help with the problem, but the shop must have fibre optic Broad Band at that speed. Quote Link to comment Share on other sites More sharing options...
REDCHEQHEN Posted December 18, 2015 Author Report Share Posted December 18, 2015 Just been on a BT site that states my maximum downlaod is 15Mbps and maximum upload 1.00Mbps Has anybody else tried testing their internet speed? http://www.speedtest.net Quote Link to comment Share on other sites More sharing options...
alex young Posted December 18, 2015 Report Share Posted December 18, 2015 Don't know anything about it but just used the link,12.40 and 0.39.Just did retest now 16.67 and 1.10 varying all the time. Quote Link to comment Share on other sites More sharing options...
greenlands Posted December 18, 2015 Report Share Posted December 18, 2015 Hi Sue,can't understand why the cable speed is lower than Wifi ?BT engineer advised me to use this link for speed test,most give the same result. http://www.thinkbroadband.com/speedtest.html Quote Link to comment Share on other sites More sharing options...
REDCHEQHEN Posted December 18, 2015 Author Report Share Posted December 18, 2015 64 minutes to get through to customer services Have been changing channels on the internet under instruction Was on Channel 1 and now on channel 9 (there were 13 to choose from)I have changed channels before though Quote Link to comment Share on other sites More sharing options...
greenlands Posted December 18, 2015 Report Share Posted December 18, 2015 Wish I had 14 Mb download speed,most of the village are on 2 or 3 ,luckily I got the engineer out for another prob.he said there are three lines coming onto the estate and I was on the slowest,now getting 7 Mb. Quote Link to comment Share on other sites More sharing options...
THE FIFER Posted December 18, 2015 Report Share Posted December 18, 2015 click mto enlarge Quote Link to comment Share on other sites More sharing options...
HOMER49 Posted December 18, 2015 Report Share Posted December 18, 2015 HiHas taken BT about 6 weeks to sort mine and 4 engineersdownload has always been 5.5 mbs to 6.0 mbs depending on time of dayFlyer through door Infinity now in your area, telephonedBT and asked what the extra cost would be £1.20 per monthfor 20/22mbs and £34 for new hub New hub fitted and email to say welcome to infinitydownload speed under 6mbs at various times tested about 10 times Spoke to BT AND YES HAD A LONG WAIT seems I had a line fault1st engineer checked house you have 2 line faults2nd engineer no line faults but you have batter on your line3rd engineer there is still batter on this line 4th engineer there is a fault in your houseTurns out my phone line split for phone and computer coming into house seems that's a no no So now my phone line go's straight to computer first then a extension to phone4th engineer said my download speed was 22mbs but testing myself 17mbsYip much better that 6mbs and what a difference in internet speedBatter I am told is when 2 phone wire joints are too close CheersHomer 49 Quote Link to comment Share on other sites More sharing options...
frank-123 Posted December 18, 2015 Report Share Posted December 18, 2015 You want a fast Internet you must go fibre if they have it in your area. Quote Link to comment Share on other sites More sharing options...
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