Comet Be Careful Please Read All

[cemetary]

Went in the local branch at Kirkcaldy to get the wife a new Laptop 2 days before Xmas, the cost was just under £400, last night she went to put it on, there was a pic of a rose right across the screen, so a phoned customer services this morning, they said take it back into the local branch and explain to them, so i did. Well what this guy said made me very very angry,  > > > >  first thing he said, did you take the insurance out on it, i said no cause my house insurance covers it, he said well its up to you to make the claim to them for it. I said that this is only 48 days since new, he said that comet wont fix it, because i didnt take he insurance out on it.

 

Thats over £1200 i spent in there shop in the last couple of months, so i told him i will be spending no more in there shop, and will be letting others no what went on.

 

When i got it, they didnt open it to make sure all was well with it, maybe the small problem could have happened from them,  :-/ :-/ :-/ :-/

 

So thats comet for you, wanting yer money, but not happy to help in any way.  

 

Thanks for reading folks

 

Dougie.

[Guest]

go on the BBC watchdog site , or the "one show" and get them to sort it , or take a pal . trading standards would love this , they are not up-holding youre statutory rights Dougie , kick up a stink mate and get it sorted.   andy.           COMET , you know where to go = trading standards .

[pigeonpete]

Sorry to hear that mate, Dont understand about the rose? and whys it taken you so long to open it to try??  :-/

 

i would reccomend anything electrical tried as soon as purchased

[Guest steve1952]

its under 12 month warranty they cant refuse mate phone head office to sort it

[cemetary]

Sorry to hear that mate, Dont understand about the rose? and whys it taken you so long to open it to try??  :-/

 

i would reccomend anything electrical tried as soon as purchased

 

Pete the laptop was set up by me just after xmas time, the laptop has been working fine, just last night she went to switch it on to discover this.

[Guest Jargre-]

What is a rose?  A picture of it or something else?

[Guest]

youve no put a rose on as a valentines gift have ye??           andy.

[pigeonpete]

 

Pete the laptop was set up by me just after xmas time, the laptop has been working fine, just last night she went to switch it on to discover this.

 

Sorry misunderstood.

 

rose?

[lithgilad]

go back to comet and stick one on assistant u ll feel better ;D

[pjc]

wait until there busy time, sat lunch etc, go to the shop, demand to see the manager and create as much noise as you can letting all the customers in there know about there service!

They will soon sort it rather than lose customers!

[lithgilad]

wait until there busy time, sat lunch etc, go to the shop, demand to see the manager and create as much noise as you can letting all the customers in there know about there service!

They will soon sort it rather than lose customers!

 

i agree this always works

[mealybug]

Take it back and say under the Trade Descriptions Act it's not fit for purpose and you want a repair or your money back.

[greenlands]

Comet Darlington,grandsons laptop blue screened a couple of time,I reinstalled  the recovery disc and it blue screened again,my daughter and I took it back ,explained what was happening and that I suspected the mother board was at fault.

"No problems mate,have you got your reciept "

"Yes ,It's only nine month old"

Gave him address.Tel.No.etc.

" We'll give you a call,it will be a week to ten days"

Within the week .

Job sorted.

Lindsay

[PATTY BHOY]

yer in the 12 month warrenty,should be replaced no question.git back doon there and kick a## ;)

[joe61]

the warrenty should cover it

 

oh happy days

[PATTY BHOY]

Most electrical retailers have something called the '28 day rule' whereby they insist on not exchanging faulty goods after that period, claiming instead that this is a manufacturer's problem. Ususally they state 'This does not affect your statutory rights'

 

The '28-day rule' is, of course nonsense. Your contract is with the retailer, not the manufacturer - the retailer has a contract with the manufacturer. Now there is a form of 28-day rule between theretailer and the manufacturer, in that the manufacturer can demand to see any faulty returned goods that are more than 28 days beyond their sale date, before providing a refund/credit note to the retailer.

 

This does not apply to the contract between the customer and the retailer (your statutory rights in other words). Any goods that are found to be faulty (and therefore not fit for purpose)can be returned for either an exchange or a refund within a reasonable period of time. This period of time varies dependent upon the nature of the goods and their value, but under European legislation it's at least one year - sometimes longer.

 

The retailer can ask to take the goods away to check that they are indeed faulty and not wilfully damaged - but assuming they are faulty the purchaser has no obligation to accept a repair.

 

As I say - most retailers will try this 28-day flannel with you - and far too many customers swallow it hook, line and sinker. The 28-day rule has absolutely no basis in law

[Roland]

Don't need insurance. Any warrenty will cover that! The mere fact that it isn't a year old, or in some cases a 6 months old says that by law they have to sort it out pronto. :-/ Just Google in 'Know your rights and take that along and tell them less of the bull C$ap.  

Legally they have to sort it mucker. Strueth never thought I'd see tha day a Scotsman was diddled and fobbed off so easily ... May move up there and set up a buisness after all lol

[Roland]

Most electrical retailers have something called the '28 day rule' whereby they insist on not exchanging faulty goods after that period, claiming instead that this is a manufacturer's problem. Ususally they state 'This does not affect your statutory rights'

 

The '28-day rule' is, of course nonsense. Your contract is with the retailer, not the manufacturer - the retailer has a contract with the manufacturer. Now there is a form of 28-day rule between theretailer and the manufacturer, in that the manufacturer can demand to see any faulty returned goods that are more than 28 days beyond their sale date, before providing a refund/credit note to the retailer.

 

This does not apply to the contract between the customer and the retailer (your statutory rights in other words). Any goods that are found to be faulty (and therefore not fit for purpose)can be returned for either an exchange or a refund within a reasonable period of time. This period of time varies dependent upon the nature of the goods and their value, but under European legislation it's at least one year - sometimes longer.

 

The retailer can ask to take the goods away to check that they are indeed faulty and not wilfully damaged - but assuming they are faulty the purchaser has no obligation to accept a repair.

 

As I say - most retailers will try this 28-day flannel with you - and far too many customers swallow it hook, line and sinker. The 28-day rule has absolutely no basis in law

 

Not legal, just a fobb off.

[Guest stb-]

its under warranty tell them to get it sorted fn pronto,   m8

[Roland]

http://www.google.co.uk/search?source=ig&hl=en&rlz=1G1GGLQ_ENUK338&q=consumers+rights+act&meta=lr%3D&aq=0&oq=Consumers+Rights

[showman]

Posting by Patty Bhoy is spot on. Regardless of whose insurance the laptop is on, you still have your consumer rights intact ( as long as you have receipt ) Return again to Comet, and remember the warranty you have is still with that individual branch, and not the laptop manufacturer.

[cemetary]

Am going back into COMET when the other half comes back wi the car, been on to head office and kicked some a.. with them, they have refered me back to the shop wi a job number for them to fix, hardware problem they are saying, the brother and law has the same wan, no problems, there top IT guy said its faulty alright, to ask for the store manager, not the muppet on the help desk,  > > > >

[tomkirby1]

cant understand  why you left shop  with out a other new one and if you go sat  and kick up nice and loud i say you will come away with a new one i have don it they just could not  enough for me to get me out of the shop  tom

[Guest]

Am going back into COMET when the other half comes back wi the car, been on to head office and kicked some a.. with them, they have refered me back to the shop wi a job number for them to fix, hardware problem they are saying, the brother and law has the same wan, no problems, there top IT guy said its faulty alright, to ask for the store manager, not the muppet on the help desk,  > > > >

 

get on yer bike dougie and peddle quick ;D ;D ;D ;D ;D ;D

[just ask me]

Am going back into COMET when the other half comes back wi the car, been on to head office and kicked some a.. with them, they have refered me back to the shop wi a job number for them to fix, hardware problem they are saying, the brother and law has the same wan, no problems, there top IT guy said its faulty alright, to ask for the store manager, not the muppet on the help desk,  > > > >

 

i always ask for the manager when returning items as in most cases check out  people or help desk employs   don't have have any authority to give out refunds