That's the best I can doo big man, it worked for me, so it can work for others. People answer calls, and all you get is some cent want to make some cash from you, I got the advice from my brother, he told me doo it this way, I done it and got a result from them. Am telling you, don't let anyone else handle your hard earned cash. Once you log the claim, you will be called from the provider with a reference number stating they are dealing with you claim. Best owe luck with the advice going direct. Lets know how yous get on folks. People helping once again on BASICS.