Hi Has taken BT about 6 weeks to sort mine and 4 engineers download has always been 5.5 mbs to 6.0 mbs depending on time of day Flyer through door Infinity now in your area, telephoned BT and asked what the extra cost would be £1.20 per month for 20/22mbs and £34 for new hub New hub fitted and email to say welcome to infinity download speed under 6mbs at various times tested about 10 times Spoke to BT AND YES HAD A LONG WAIT seems I had a line fault 1st engineer checked house you have 2 line faults 2nd engineer no line faults but you have batter on your line 3rd engineer there is still batter on this line 4th engineer there is a fault in your house Turns out my phone line split for phone and computer coming into house seems that's a no no So now my phone line go's straight to computer first then a extension to phone 4th engineer said my download speed was 22mbs but testing myself 17mbs Yip much better that 6mbs and what a difference in internet speed Batter I am told is when 2 phone wire joints are too close Cheers Homer 49