A few people will share this opinion Some people have been customers for years and never had any issues with their Sky account.Obviously your not one of them Theres a lot of guidelines and procedures in place that the advisors and managers can't over ride regardless of if they feel any empathy or sentiment towards a customers circumastances and whether they agree with them or not. Thats the world we live in though .The world is ran by the man-your TESCOs,Skys,McDonalds etc. Fair enough they provide a few jobs and oppurtunities for people but its at the expense of thousands of local longterm establishments and small businesses