Comet Be Careful Please Read All

[sapper756]

Dougie I was under the impression all new electrical equipment automatically came with a 12 month warranty, and other cover policies  are for extra cover :-/ check your manufactureres gaurentee

[Guest]

 

get on yer bike dougie and peddle quick ;D ;D ;D ;D ;D ;D

 

its hard with wellies on ;D

[dwh]

Dougie I was under the impression all new electrical equipment automatically came with a 12 month warranty, and other cover policies  are for extra cover :-/ check your manufactureres gaurentee

 

buyer beware 28 days is wat the shop give you if it breaks they will replace it after that it is down to manufactures  warranty this happen to us with pc world bought plasma tv(£800) broke after 6 weeks they would'nt replace it if we had not had extended the warranty told us it eould have gone back to maker    

[Guest Jargre-]

 

Not legal, just a fobb off.

True, seller is resposible and you have legal right to insist that the seller deals with it.   Good advice roland.

 

 

[Roland]

Am going back into COMET when the other half comes back wi the car, been on to head office and kicked some a.. with them, they have refered me back to the shop wi a job number for them to fix, hardware problem they are saying, the brother and law has the same wan, no problems, there top IT guy said its faulty alright, to ask for the store manager, not the muppet on the help desk,  > > > >

 

Good to hear, that's far more in keeping with the 'Jock' we know  ;D ;D. Threathen to show him what's under the kilt too.... You will get a replacement anyway while yours is being fixed... but... gosh the thought of even removing the sporan will bring beds of sweat to his face lol   ;D ;D

[ALF]

Not long aff the phone to Dougie and let the mrs speak tae him as she deals with stuff like this in her work and she told him to hit them with the sale of goods act 1971 re..faulty goods and that it should still be under warranty from the store and he should be allowed to get it changed or repaired and to tell them he was going to trading standards about it ??) ;) ;D ;D ;D

[Guest IB]

Agree, shop is wrong. Would have said warranty for electrical goods was 2 years ~ not sure on that tho. Another 'angle' is if you have paid by credit card and goods are faulty or shop doesn't supply, credit card company have to refund you.

[Guest Davy Fleming]

COMET will only take back a computer (laptop)if unused or box unopened after 14 days  otherwise it will be a repair job

[Taylorsloft]

http://www.elebestshop.com

[Guest strapper]

any probems with shops on returning items should imediately be reported to the trading standards, they will even call the store and read them the riot act.

 

i did a few years back with a cd player..when it went back i also recieved a top of the range head phones  free.

 

i can tell you,,they dont mess with me,i threaten with all the papers/trading standards the lot.

then i give them the calmer act..ok lets try and solve this in a adult manner..we both dont want this to get out of hand we can sort this out between us...only once it hasnt worked and i had the trading standards do it for me.

 

[cemetary]

Just back in from COMET, they have sent it away to Toshiba to have a look at, i was on the phone for just over an hour the day trying to get this fixed, got the IT SPECIALIST from TOSHIBA, he told me to send it back, i have also registered this with the Halifax, now am going to the trading standards in the morning first light, see what they say.  

 

Here is a couple of pics, one with it off, the other with it on.

 

Thanks for your help all.

 

Dougie.  

[cemetary]

UPDATE.  > > > >

 

Well after getting all the run around on Tuesday, i spoke to Toshibas head IT guy on the phone, he told me to take the laptop back into the shop with a job number, so a did that, got it booked in on Tuesday night, the store manager assistant, said they will pick up on THURSDAY, TOSHIBA will have it by Mondy, just got a call from the COMET store in Kirkcaldy, saying that they are putting it down to accidental damage, how convenient that they had an engineer in the shop the day,  :-/

 

So a went into the trading standards yesterday, logged it with them, have just spoken to the trading standards, but the girl isnt in till late afternoon when my details will be passed onto her to call me back.

 

Am really anoyed at the way they are treating me with this,  > > > >

 

What ever the outcome, thats me finished with buying goods from them, ill spend ma money elswhere.

 

The laptop was purchased on the 22.12.2009 for £379.99 and wasnt set up until all the xmas/new year was finished.

 

Thanks for taking time to read this folks.

 

Dougie.

[Guest stb-]

LOOKS LIKE THE COLOUR HAS RUN ON THE SCREEN CEM,  HAVE HAD SOMTHING SIMILAR ON 2 LAPTOPS BEFORE,

[Roland]

UPDATE.  > > > >

 

Well after getting all the run around on Tuesday, i spoke to Toshibas head IT guy on the phone, he told me to take the laptop back into the shop with a job number, so a did that, got it booked in on Tuesday night, the store manager assistant, said they will pick up on THURSDAY, TOSHIBA will have it by Mondy, just got a call from the COMET store in Kirkcaldy, saying that they are putting it down to accidental damage, how convenient that they had an engineer in the shop the day,  :-/

 

So a went into the trading standards yesterday, logged it with them, have just spoken to the trading standards, but the girl isnt in till late afternoon when my details will be passed onto her to call me back.

 

Am really anoyed at the way they are treating me with this,  > > > >

 

What ever the outcome, thats me finished with buying goods from them, ill spend ma money elswhere.

 

The laptop was purchased on the 22.12.2009 for £379.99 and wasnt set up until all the xmas/new year was finished.

 

Thanks for taking time to read this folks.

 

Dougie.

 

Well what she say eh!  :-/