AMTRAK!! Don't mention them!
A couple of weeks ago I was singing their praises. On Friday, I arranged for two lots of birds to be collected from here today and delivered to the London area, with buyers paying COD. This morning I got a call from them telling me that I would have to ring the London depts to arrange it as they couldn't do it from this end! One London dept didn't answer, despite my hanging on for ages; the other said that they wanted the cash before they would pick up the birds at their end! I explained that that wasn't COD but she wouldn't have it - just kept repeating that it was their policy. What a mess! > >