Amtrak(Missing birds)

[martinalison]

I arranged for Amtrak to pick up 2 birds on Tuesday 4th July from Stonehouse in Scotland, and delivery to Maryport in Cumbria. The lady phoned at 2pm to say that Amtrak had just being to collect the birds.

I waited in all the following day but when the birds hadn’t arrived by 3pm I rang my local branch, they told me that they were very busy because they had to drivers off on holiday. The gentleman said he would ring me back and let me know where the birds were at. After a further 2 hours they still hadn’t rang me, so I rang them. The man in charge of the depot said the birds were lost somewhere in the system, but they would probably turn up tomorrow. (Remember the 2 hottest days so far this year).

Rang my local branch again first thing Thursday, again I was told the birds are still lost and we know that they were picked up by the driver but after that they didn’t know where they were at. I then rang Amtrak’s head office, who immediately put me back through to my local branch, the gentleman in charge then said to me: I wish that I had stop on my holidays, and I am sorry but I can’t help you any further, but we will ring you if they turn up SOMEWHERE.

It’s now Friday morning and still no contact, just to rub salt into the wound I have received the bill for the collection of the birds through the post this morning.

 

[stevebelbin]

Thats a bl--dy discrace and I think you should report them to the RSPCA for animal cruelty. I think you will end up getting two boxes with 2 dead birds in!!!!!!!!!!

[Guest]

i hope you told them to stick it were the sun does'nt shine,

hope they turn up  

[THE FIFER]

I THINK AMTRAK ARE JUST WAITING FOR AN EXCUSE TO STOP DEALING WITH PIGEONS.

[westburylofts]

Hi

 

I had a shipment from a well know stud go missing after they had been collected by Amtrak,  after they had not arrived by 2pm  i rang my local depot who asked for the despatch number,  

of course i would not have this as i did not send the birds out,

i rang the stud cocerned and they gave me the number i required, rang Amtrak

again gave them the dispatch number  and was told there was not such number

so i rang the stud again and they said they will sort it out,

1 hr later the stud phoned and said that Amtrack had mislaid them   but have now

found them they arranged for a private contractor to drive some 300 miles to me

and deliver the birds,  6. 30pm they turned up.

i took them up to the lofts and took them out of the boxs  

out of 10 yb's 2 was in such a bad way i had to cull them, another 1 had to be culled

a day later,  i rang and spoke to the stud concerned and they was very sorry

and said to send the rings back and they would replsce the yb's.

I asked them if they would complain to amtack as it was there mistake,

they said they would look in to it,  i also rang and complained and was told they would look into it,  never had any reply to this day.

 

Think it might also pay you to report this to the rpra

the fact that the birds have been in transit a lot longer than the recomended time

they may take up this matter with amtrak.

hope you get the birds back safe and well

 

ray

[peterpau]

We only have Amtrac what else can you do. Sometimes there is no choice.

[Guest shadow]

yes there is alternative cover down south but nothing for the northern pigeon fanciers some have tried then packed in

[Guest]

We have many shipping problems in the USA, if we are sending young birds out we always syringe them with water before we box them.  One shipment took 5 days to reach Florida  the pigeons were hungry and thirsty when they arrived but recovered quickly.

[captain panic]

had a pigion go back and forth from depot to depot. after five days it finally arived and she soon pulled round. just hope you are as fortunate. i only use amtrak now when i am forced to.

[captain panic]

:-/ sorry pigeon!!!!

[martinalison]

I rang the lady that Rose suggested and within 10 minutes, she had rang me back to say that she had located the birds. They were being looked after in a fanciers loft near to the main depot. She said that the driver had forgot to fix on the address label, so they didn’t know where to send them.

I find that explanation very hard to believe, from a larger parcel carrier. Lady said that I would get the birds back tomorrow. WATCH THIS SPACE.

 

[john robo]

Rose how long do they take and how much do they charge

[jimmy white]

amtrack ,,,more like wrongtrack

[martinalison]

Just to let everyone know the birds arrived this morning, they look OK.The driver said he didn't know anything about them, he only drives the van on Saturdays.

If it was Tesco’s you would take your business elsewhere, unfortunately we don't have a choice in this part of the country.

 

[davebuttle]

I had the same problem, a few weeks ago. They had sent my pigeon to the wrong depot, because of my work pattern I aranged to pick up (after they located the bird) at my local depot.The manager rang me at 5:30am (agreed the time) to confirm it had arrived.

When i got there i said can i have a claim form as I was angry and £25 is a fair whack to pay for 24 hour delivery, for things that dont arrive on time.

Any way he said take the bird and forget about paying as it was Amtraks fault.

 

Get a claim form if you have paid, or complain to the head office

 

Amtrak Express Parcels Ltd

Company House

Tower Hill

Bristol

BS2 0AZ

Tel: 08705 456 456

Fax: 0117 933 7763

 

[T_T]

I think every time now that you make arrangements through Amtrax, your'e keeping your fingers crossed that nothing happens that will effect the welfare of the birds.  I am having four collected today so will let you know tommorrow how it went.

[westburylofts]

My Son has a yb to be collected from wakefeild wed's so

fingers crossed we might get it this week

 

ray

[bewted]

every one tells the bad story,how about a good story,,,,,,,,used amtrax twice,got excellant service,,,,,sent for 7 pigeons in Ayrshire,scotland,picked up 12-00 midday,,,,got to me 11-40 am next morning,no problems,,,,,,ted

[Guest]

same here ted never had any  problems

[Guest Paulo]

Had no problems with them yet. Had excellent service using the seaham depot local to me. Girl who deals with the calls is very switched on and sorts everything out I've had to rearrange times as well. Got some birds coming on friday so will see how they get on with those

[T_T]

My four arrived at 11:45am today after being collected after 4pm yesterday.  The driver apologised for being late but the guy that originally picked the shipment up, read the postcode wrong.  It was read as ct4 instead of ct14.  Minor mistake but delays the delivery in weather like this.  There four healthy babies and look fine, have just dipped their heads for a drink.

[Pompey Mick]

I had a pigeon walk into an office in Lowestoft ( from Cholet!), they were complete non- fanciers so I contacted Amtrak at 11.00a.m, the bird was collected that afternoon and delivered safely to me the following morning. I thought they did well that time. To date I've had no real complaints, just a couple of late collections.

[Tony C]

You couldn't make it up Rose  :

[swilcox]

I have sent out nearly 800 pigeons in the last 12 months and touch wood i havnt had a problem, in saying that the Bristol branch is very good and at Christmas i bought the driver a bottle of wine to say thank you so now he is me best mate. The trick is to get to know your driver and the depot manager and you should find you get a lot more help and respect.

 

Regards

Stuart

[robert.sutherland]

ha I used them once And guise what i got my bird on time Sounds like its a bit of a rarity HOPE i don't need there services again as I'm sure we all do

                      hope things work out

                                                    yours in sport BOB