I've read a lot of bad news about Amtrak but, I used them yesterday and was pleasantly surprised.
The young birds were collected in the afternoon and delivered before 10 am. The girl on the switch board couldn't give me a specific time for collection but, the guy who covers this area couldn't have been more helpful. He gave me 15 boxes though I only asked for six and also gave me his mobile phone number ss that, in future, I can find out an exact time for delivery or collection. :)