no suprise there , contacted them myself when i moved up here , phone calls , emails etc ,spoke to the area manager who said he would provide me with all the details prices etc so i could order a years supply etc . was still waiting come Blackpool show in January ,had a word with him there apologised and took all my details again ,blaming a new lap-top and would help me out when back at the office , now September ..... and still waiting .... wouldnt now touch there products for free .