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Posted

I had a question regarding what loft management software you all used.  I was looking at Hawkeye but another flyer just bought it and had some issues and could not call for support as they only do email support.  They say that due to the fact that they are in Australia and the the time difference is the reason they do this.  Well this is not a good method of support if you ask me a chat window would be better.  Not to mention that my friend sent 3 emails that went unanswered.  I went over and fix his issue and got a chance to look at the program, I liked it, but am leary about the support issue.  Please do not think that I am bashing or flaming this software just stating my opinion, I am still very interested in getting it.  So, I wanted to know what other programs are out there and what you all thought about them as far as ease of use, support, updates, backing up, and overall what you think of them.  Thanks.

 

Tony

Guest shadow
Posted

Try EastCoastSoftware theirs is very easy to use you get automatic updates and help is only an E-mail away have had no problems with mine :)

Posted

i bought east coast one few years back, it would not work with my hewlet packard printer so had to buy new one, i then after a year bought latest model of printer from epsom guess what yes your right my software would not work with that either. on calling them they said it not work with hewlit parckard but should with epsom then they told me o you have 32 bit programme you need larger bit one now. well i think they should have had that on there advert wen adverstising it.

Guest shadow
Posted

I have changed printers twice since buying the original program 4 now on no 8 and it has worked perfectly currently using an epsom printer

  • 2 weeks later...
Posted

I have tried a couple of different programs and have found Hawkeye to be the best hands down. The support group can be kinda slow but I have emailed them directly and receive nothing but a prompt and curtious reply. It's money well spent in my opinion

 

Ron

Posted

Hello Ron,

 

I have to agree with you, I have tried many programms but have found the Hawkeye Loft Management to be the best and most reliable. So much so, I decided to represent them in South Africa. I have never had one dissapointed customer in this regard.

 

I have over 500 pedigreed photographs of my stock pigeons in this program, plus I am able to post JPEG pedigrees by e-mail to anywhere in the world, plus many other features not available to other programms.

 

I certainly can recomend it to anyone.

 

Regards

 

Jack Barkel.

Posted

Hi there.  I'm Pierre from Comproware, the developers of Hawkeye.  Could you perhaps tell me who's e-mails went unanswered?  Since the spam blocking era started, we had several individuals who does not receive our e-mail replies.  The biggest cause was that the e-mailer did not have us on there white list.  We also had a few individuals who provided the incorrect reply e-mail address when lodging a problem on our web site.  Another problem that occurred was that the user's e-mail inbox size was exceeding their quota.

 

I'm posting this here to explain why someone might not get a response from us.  We have updated the support system and I'm sure this will not happen anymore.  We have implemented a ticketting system where you can lodge a ticket on the web site.  This way you can follow the progress until such time as it get closed.  The great benefit of this is that spam filters/rules, typo's will no longer prevent you from getting a response.  Just visit our web site http://www.comproware.com and click on the new button we created “Hawkeye Support”

 

Many Thanks,

Pierre

http://www.comproware.com

Posted

Redcheqhen,

                   I use Epson compatible and the company I use is called UKDVDR so if you type that into your search engine you will see.  They are the cheapest I've found and I've had no trouble with leakages.

Posted

USED EAST COAST SOFTWARE FOR A FEW YEARS NOW WITH NO PROBLEM, INK CATRIGES BEST GETTING ONE OF THE WEB MAGAZINES PLENTY TO CHOOSE FROM, THE REFILS U GET ARE OK FOR BLACK BUT NOT FOR PHOTOS, THE BEST AND CHEAPEST U GET FROM THE WEB MAGAZINES, I COULD HAVE PUT A PAGE ON SITE BUT U HAVE TO WATCH COPYRIGHT ETC, PUT UR CATRIGE NAME ETC ON HEAR AND I WILL GIVE THE PRICE FROM ONE .

Guest shadow
Posted
Where do you all get your ink cartridges from for your printer ?

www.  phoenixdirect.co.uk. The cheapest I have found next day service

 

  • 4 months later...
Guest shadow
Posted
im looking for a good cheap one if anyone knows of one

loft software that is

see earlier posts and I think you will find east coast software is very reasonably priced :)

 

 

Guest slugmonkey
Posted

I have dealt with hawkeye as my computer crashed and while it was down they updated and my backup disk wouldnt write into updated system I wiped my new puter after we picked up a virus and installed backup before I tried to download updated system and had no problems after that I am fairly illerate at computers but the times I have contacted hawkeye they have been jhonny on the spot trying to help me I have nothing bad to say about the system I just wish there was a way to cross refrence by name as well as ring# but I am VERY happy with it I have over 400 birds and this system has helped tremendously

Posted

Yes i use PBO soloutiins and i think its great for a old thinking fart like me had a small problem once (caused by me of course ) Paul sorted it out no probs couldent do have asked for more

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