Went in the local branch at Kirkcaldy to get the wife a new Laptop 2 days before Xmas, the cost was just under £400, last night she went to put it on, there was a pic of a rose right across the screen, so a phoned customer services this morning, they said take it back into the local branch and explain to them, so i did. Well what this guy said made me very very angry, > > > > first thing he said, did you take the insurance out on it, i said no cause my house insurance covers it, he said well its up to you to make the claim to them for it. I said that this is only 48 days since new, he said that comet wont fix it, because i didnt take he insurance out on it.
Thats over £1200 i spent in there shop in the last couple of months, so i told him i will be spending no more in there shop, and will be letting others no what went on.
When i got it, they didnt open it to make sure all was well with it, maybe the small problem could have happened from them, :-/ :-/ :-/ :-/
So thats comet for you, wanting yer money, but not happy to help in any way.
Thanks for reading folks
Dougie.