As stated on a couple of occasions already, we had no option but to change server, as the old server was no longer operating, so the the 2 options open to Basics was 1. Move to a new server, which unfortunately resulted in the format changes.
Or 2. Close down Basics totally.
We opted for option 1, which I agree has had a negative affect to the site, this is out of our control.
However if the site does not improve, it's future will be reviewed.
The administration team do a lot of work in the background to try and improve the site.