i think any courier problems should be kept between courier and customer , after all they have a contract and by putting it out in the open doesnt solve any problems in my view . By all means use a courier who can dot he job to your satisfaction they get it wrong you move on simple survival of the fittest, couriers want good customers and customer want good couriers we all need to give that little bit more at times , theres only a few companys prepaired to do it , why they cant get together and be a co-operative and reap the benifits of beter infrastructure i'll never know