im with you on that chris..theres 2 sides to the coin 1.i phoned a chap his bird was hit by a car ...a very nice chap indeed he was happy to be informed of what happened 2 it , ive sent his ETS ring to him and crushed its life ring..........on the other hand i reported another not 20 miles from here he phoned when i was unavailable and spoke to my son telling him to tell me 2 kill it coz its banged its wing......out of order??????? also i must add nearly everyone whose birds ive helped repatriate have been brilliant and courtious bar 1.....