totally agreed, roland i have given away loads of birds this year, alot to pepole in scotland, and on the whole this year have not been bad apart from not picking up on the right day when promised!!, but have had dead bird, birds escape in the past, birds taking 3 days so your saying that i should nt have offerd these birds then? if im paying £30 for a next day premium service then thats what you should get, we have every right to complain, you need to think about it more. i bet thing would be different if you had the experiences alot of people have had, agreed with you that no 1s perfect and mistakes do happen, but they happen far to frequently especially as its live stock involved
cheers