Chris,
I dont think with reading all the post that any one is wanting to cause any problems with couriers, its getting it correct that counts, i have had problems with amtrak as well, before they went up the swanny, like a lot of people, but when they did tell you they would be there at a certain time, the werent far of it.
I have used pigeontracker before, but like most people i will some time, if they happen to screw up in any way, days late etc, well its my choice to get an alternative who can deliver what i want for what i have paid for.
What i have said in my last post is, if they no there is a problem, fix it quickley, so they dont get the hassle.