SINCE THE AMTRAK FRANCHISE WAS CHANGED I HAVE HAD A COUPLE OF PROBLEMS WITH THEM 1 WAS WHEN THEY SAID THAT I HAD'NT PHONED AND ASKED TO GET THE BIRDS COLLECTED THEY SAID THEY COULD'NT FIND DETAILS OF IT ANYWHERE BUT THE BIRDS WHERE COLLECTED AT 6'45 PM THAT NIGHT WHILE I WAS ON THE PHONE TO THE PERSON I WAS GETTING THE BIRDS FROM TO TELL THEM THAT THEY WOULD'NT BE COLLECTING THEM THAT DAY!!! : : : : :