I realy cant see the need for this thread to continue its quite clear the delay was three days , a simple appology would of sufficed , yes it is early days for most couriers and yes to err is to be human , yes a mistake / delay has been made but what i dont understand is this the couriers expect birds to be boxed on arrival and if delays are as stated over three days im sorry but i wouldnt box anything till the courier was on my doorstep , if transit boxes were left for next time i would be more than happy to get ready for the next time and a 2 minute boxing wouldnt be such a delay. To state that posts are jelousy ectra undermines the integraty of the courier and comes across that your not sympathetic to your customers needs , and to further alienate a few doesnt make for good buisness sense , listen absorb reguritate move on and improve , as you state your are customer friendly and your main concern is delivering pigeons on time and provide excelent customer service , perhaps people skills and a thicker skin is needed when you are on a forum , you can please some of the people some of the time but not all the people all of the time , think before you do yourself a Ratners ( he claimed his jewerly was crap and he paid by loosing it all ), be firstly apollogetic second be understanding and thirdly offer a solution , perhaps offer Dereck his next delivery he recieves at the going rate if your late he gets it for free , This is not meant in anyway to cause you any detriment but to help you as i feel you will probably be the last one standing after all the smoke settles , all the best Mark