Virgin Media Hub 3.0

[alex young]

Is anybody having problems after setting this up? The phones are ok and the tablet but my old laptop wont work ie WI-FI Doesn't have a valid IP configuration.The new laptop was the same but we had a power cut last night and after that the new one worked but the old one's still u/s.Any ideas would be welcome and I'll pass them on to my daughter,cheers.

[greenlands]

This is probably a silly question Alex,have you clicked on the wifi icon bottom right of screen ?

If you have does it say connections are available ?

If it does click on your router connection,ie Virgin and click connect,it should ask you for the security key which will be on the hub.Enter the key and holed your breath :D

Good luck mate. :(

[alex young]

This is probably a silly question Alex,have you clicked on the wifi icon bottom right of screen ?

If you have does it say connections are available ?

If it does click on your router connection,ie Virgin and click connect,it should ask you for the security key which will be on the hub.Enter the key and holed your breath :D

Good luck mate. :(

Yes and it's saying connected but when you try to get into a website it comes up no internet connection.The laptop is 8 years old now, was thinking it may have had it although it was working ok before the change over.Cheers.

[jake12]

Alex if you phone virgin media on 150 (no charge for virgin customers) press 1 when asked and follow her instruction. you will be put to an engineer and he should be able to sort your problem out. I always find them very helpful.

[alex young]

Alex if you phone virgin media on 150 (no charge for virgin customers) press 1 when asked and follow her instruction. you will be put to an engineer and he should be able to sort your problem out. I always find them very helpful.

Cheers jake.