WARNING orange broad band

October 30, 2007

hi, i phoned orange broad band to ask to have their bb service and change from my anytime account which ive held for many years with them.

that was on the 3rd of oct this year.i was told that id have to wait upto 10 days for it to be active.so the ten days came and went ....no service!!

then i was told that they would try to get it up and running soon...the dates i had was...17th oct then the 23rd 24th 26th then they said that a fault was found and i would be up and running by the 27th.

upto now im still without service,and my anytime account has ended on the 24th where the bb account became active?? ..now i understand that ive been paying pay as u go dial up since the 24th of this month without them telling me!!

ive incurred numerous charges to my phone bill and today was told that it would be up and running...but wait for it...they have found another fault on the line!

they have totally lost my trust and i tried to cancel it because of this..but they say i am responsible for the remainder of the account charges..some 18 months.

wot ever u do watch wot ur doing with orange ...they have just informed me everytime im on here im incurring phone charges...im totally furious with orange > > > >:(now ive got to wait 48 hrs for an engineers report..by the way ...my phone line works perfect to dial up this connection(pay as u go that is!...paul

October 30, 2007

hi, i phoned orange broad band to ask to have their bb service and change from my anytime account which ive held for many years with them.
that was on the 3rd of oct this year.i was told that id have to wait upto 10 days for it to be active.so the ten days came and went ....no service!!
then i was told that they would try to get it up and running soon...the dates i had was...17th oct then the 23rd 24th 26th then they said that a fault was found and i would be up and running by the 27th.
upto now im still without service,and my anytime account has ended on the 24th where the bb account became active?? ..now i understand that ive been paying pay as u go dial up since the 24th of this month without them telling me!!
ive incurred numerous charges to my phone bill and today was told that it would be up and running...but wait for it...they have found another fault on the line!
they have totally lost my trust and i tried to cancel it because of this..but they say i am responsible for the remainder of the account charges..some 18 months.

wot ever u do watch wot ur doing with orange ...they have just informed me everytime im on here im incurring phone charges...im totally furious with orange > > > >:(now ive got to wait 48 hrs for an engineers report..by the way ...my phone line works perfect to dial up this connection(pay as u go that is!...paul

had a bad experience with orange myself, they were my e-mail provider after they took over wanadoo, then without notice cut off this service because my broadband was with tiscali, caused no end of problems and had to switch everything to tiscali

October 30, 2007

hi tammy m8...ive given them full abuse on the phone tonite again..but they just say sorry but we cant do fk all about it...im seeking legal advice tomorrow about it,and seriously thinking of notyfying the national press about it..im sure they,d like a little dirt on orange..paul

October 30, 2007

hi tammy m8...ive given them full abuse on the phone tonite again..but they just say sorry but we cant do fk all about it...im seeking legal advice tomorrow about it,and seriously thinking of notyfying the national press about it..im sure they,d like a little dirt on orange..paul

WOULD NEVER HAVE ANYTHING TO DO WITH THEM AGAIN EITHER

883girl · October 31, 2007

hi tammy m8...ive given them full abuse on the phone tonite again..but they just say sorry but we cant do fk all about it...im seeking legal advice tomorrow about it,and seriously thinking of notyfying the national press about it..im sure they,d like a little dirt on orange..paul

Hi talk to the office of fair trading, surely they are in breach of contract at the very least. You may be signed up for eighteen months but if they have failed to provide the service that you requested and are having to incurr additional costs because they can not provide the service, then they have defaulted on their part of the contract. 8)

Hamster Girl · October 31, 2007

I know this isn't helpful in any way - but what is Orange Broad Band?

Is it an ISP or something?

883girl · October 31, 2007

Yes, started as mobile phone supplier, then got bought by vodaphone, only they didnt tell anyone that! Now they do orange broadband and went as far as saying they would offer a free laptop too, which apprarently they run out of! You can use it with your laptop or pc, but seems they haven't perfected it yet! :-/

Hamster Girl · October 31, 2007

Eew. That's pretty skeevy, in my opinion.. Especially since it could result in a loss of patronage. I mean, I wouldn't trust a company that didn't tell me everything. If I dind't find out about it, and they kept pulling me down with extra charges etc. I'd be finding a lawyer to review everything that happened.

I'll stick with my boring, cable-net connection with Internet Explorer/ Yahoo. n.n

November 1, 2007

update about this situation....orange has now ,after many phone calls promised me a full refund of ALL!!! phone charges,and given me £30 into my bank account to cover anymore charges while they try to fix my broad band.

also....they have stated that as a good will gesture they will give me SIX months free broad band when its up and running properly....maybe it looks good on paper but they dont realise the stress that they have caused ...paul

November 1, 2007

update about this situation....orange has now ,after many phone calls promised me a full refund of ALL!!! phone charges,and given me £30 into my bank account to cover anymore charges while they try to fix my broad band.
also....they have stated that as a good will gesture they will give me SIX months free broad band when its up and running properly....maybe it looks good on paper but they dont realise the stress that they have caused ...paul

well it is better than nothing, but as you say it was no use at the time to you.

883girl · November 1, 2007

update about this situation....orange has now ,after many phone calls promised me a full refund of ALL!!! phone charges,and given me £30 into my bank account to cover anymore charges while they try to fix my broad band.
also....they have stated that as a good will gesture they will give me SIX months free broad band when its up and running properly....maybe it looks good on paper but they dont realise the stress that they have caused ...paul

Don't let them off the hook, keep on at them until they have fixed it for you, write down dates times and stuff about the conversations with them - i guess you may need this later when you have to ask for compensation again!

November 1, 2007

i have to send in my next phone bill and they will compensate me all that i have spent on phonecalls to them,50p a min gets to be a lot when one phone call alone lasted nearly an hour....paul.