Hi there. I'm Pierre from Comproware, the developers of Hawkeye. Could you perhaps tell me who's e-mails went unanswered? Since the spam blocking era started, we had several individuals who does not receive our e-mail replies. The biggest cause was that the e-mailer did not have us on there white list. We also had a few individuals who provided the incorrect reply e-mail address when lodging a problem on our web site. Another problem that occurred was that the user's e-mail inbox size was exceeding their quota.
I'm posting this here to explain why someone might not get a response from us. We have updated the support system and I'm sure this will not happen anymore. We have implemented a ticketting system where you can lodge a ticket on the web site. This way you can follow the progress until such time as it get closed. The great benefit of this is that spam filters/rules, typo's will no longer prevent you from getting a response. Just visit our web site http://www.comproware.com and click on the new button we created “Hawkeye Support”
Many Thanks,
Pierre
http://www.comproware.com
