i can never remember receiving a fast service from b&r, i normally wait at least 2 weeks for any order, and so rarely use them for that reason! for example a couple of weeks ago i tried to order a book, i was told they had no stock, i asked when they would get stock and they didnt know because there system was showing the item in stock and so had to carry out an investigation...well the customer isnt interested in there stock problems, in todays world people just want a fast service on goods ordered, im suprised theyve lasted as long as they have to be honest! i ordered my book from the U.S.A. and got it from there within the week.