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I had six pigeons sent by Amtrak from Aberdeen to Cumbernauld.The birds were handed into their Aberdeen Office noon Thursday.

Friday morning a card behind my door,they called at 05-30.

My son made three phone calls to arrange to get pigeons,they kept saying they would phone back.

They phoned back at around 12 noon,to say the birds had got out of box, due to it being wet,however things not so bad, as they had five birds for me.

Both myself and my son went down to there depo in order to get the pigeons.One of the young birds was up on a beam.

We collected the five birds and refused to pay.They phoned later to say they head caught the pigeon,which we collected yesterday afternoon.

As discussed many times on this site we need alternatives to this service,which is nothing short of a joke.

Never again

Cheers Rab Smith

sounds par for the course with Amtrak!

i have used Amtrak on a number of times and never had any problems with the birds arriving in good nick  only once did i have a problem was when i phoned their depot in Aberdeen to find out if my birds had came and was told no then only to have them delivered a couple of hours later

Would SPDS not have been an option especially for us up in Scotland and it's cheaper so I am told. Have had all my birds delivered by Amtrak with no problems but an alternative does no harm.

amtrak do a good job so dont keep knocking them i know guys who have sent lots of birds by amtrak no problems if amtrak pull out who will do it be thankful that they do it

oh happy days

If i pay £35 for a service, and they let a pigeon out while in their care. This must be seen as a poor service.

Happening to may times,sure i seen a picture not that long ago of dead pigeons in a box, delivered to a fancier by Amtrak.

Joe you keep using them mate ,but i will never again

Happy days

Quoted from joe61

amtrak do a good job so dont keep knocking them i know guys who have sent lots of birds by amtrak no problems if amtrak pull out who will do it be thankful that they do it

oh happy days

Amtrak do a good job sometimes they also do a very bad job as well and they should be answerable to what they have done if they dont get it right   They are carrying livestock and you tell me that it is ok for birds to go missing for days with no food and water would you shut a dog or cat in a box with no food or water for days i dont think so  

When things do go wrong which is frequently, they don't want to know about it!
There customer service is worse then an I know.
One of the biggest problems is the depots are franchised and not owned by Amtrak so they vary a lot with level of service!

We do not have a lot of options in Scotland,the service that started in June only cover England .Indeed i had in fact said i would cover the central belt for them however no one eles in Scotland came forward.

Thus we were no included.

They are indeed a lot less than customer friendly,and thats a fact

Quoted from Rose

Amtrak do a good job sometimes they also do a very bad job as well and they should be answerable to what they have done if they dont get it right   They are carrying livestock and you tell me that it is ok for birds to go missing for days with no food and water would you shut a dog or cat in a box with no food or water for days i dont think so  

aye maybe a cat ,but not a dog or pigeon

Quoted from harky

aye maybe a cat ,but not a dog or pigeon

Looks like your stuck with amtrak unless you are lucky enough to be able to use someone else and i dont suppose having a few irrate phone calls from people whose pigeons they have lost is going to worry them  

ok put your hands up who would like to go round the country to deliver pigeons for all and sundry at £30 a time dont all rush at once


oh happy days

no individual would do it for £30 but no reason a network couldn't and it would then be cost efficient!
If fanciers formed a network then at least we know the birds would be in good hands!

i use amtrak have had very good service from them here in sheffield

Quoted from pjc

no individual would do it for £30 but no reason a network couldn't and it would then be cost efficient!
If fanciers formed a network then at least we know the birds would be in good hands!

most fanciers would not get of their lazy a**es to do anything to sort a network for them selves !!

As i have said i put myself up for it, but Scotland was not included.

Joe, customer care and quality of service is at the forefront of everything we incounter in life today.

It is none existant with Amtrak.

I got, what you want me to do about it,which is less than acceptable.

thats the problem Ted!
So we have to put up with the sh*t service we've got.

i am in shropshire i would join your net work if needed

hi phil it could work but fanciers would soon get fed up sitting around waiting for birds to turn up the guy lets you down cause hes gone out to do something else or hes on holiday

oh happy days